Andy, an elderly man in his early seventies, and bent over slightly by the cares of the world, sees me from across the room in the lobby at a fashionable Tucson hotel. As he comes up to me and stretches out his hand, I do the same and add, with a broad smile, “Hi, Andy, great to see you again!” His eyes light up and his smile grows wide. “You remembered my name!” he exclaims.